FAQ

How can I visit you?

Do you do eye examinations?

I have booked my appointment. Can I bring someone to help me choose my frames?

Can two of us come for one appointment?

Do I need an appointment if I need to have my frames fixed or if I’m coming to pick up my frames?

Zita in the time of corona: Is visiting your optic shop safe?

Can two of us come for an eye examination?

Zita in the time of corona: Can I try out my frames without a face mask?

What kinds of frames do you offer?

What eyewear brands do you offer?

What kinds of lenses do you fit into your frames?

When will my glasses be ready?

What’s the guarantee for your glasses?

I have a prescription. Can I have my glasses made at your opticians without a previous examination?

Can you make multifocal glasses for me?

Do you also offer contact lenses?

Do you also fit lenses in frames that were not bought at your store?

Who’s behind ZITA?

Where are you located?

What are your opening hours?

Are there any parking spots nearby?

Can I pay by card?

Can I buy your frames online?

Do you offer gift vouchers?

You offer lifelong service. What does that mean?

How much of your assortment can I find at online ZITA?

Can I order a frame and come to ZITA to try it on?

Are there any downsides to buying glasses online that I should know about?

Can I order prescription lensses along with a frame in your e-shop?

What does it mean, when a frame is labelled unavailable? Can you still get it?

Can I pick up a frame purchased at online ZITA personally at your opticians?

How can I pay for my order?

What can I do if a frame ordered online doesn’t fit, or I want to return it?

Do you ship orders to the Czech Republic and other countries?

Do you have free shipping?

How will the order be delivered?