FAQ
Visitng ZITA
How can I visit you?
You can book you visit for frame fitting or a professional eye examination HERE. You can choose from six 90-minute appointments each day. It’s only up to you whether you will use up all of your time. During this time our attention will primarily be yours.
Do you do eye examinations?
Yes. We provide various complex services under one roof: from eye examinations and frame fitting to lens cutting. We have optometrists in our team who will give you a thorough examination as well as practical advice from the heart. You need to set at least 40 minutes aside for a good eye examination. You can book your examination appointment easily HERE.
I have booked my appointment. Can I bring someone to help me choose my frames?
Can two of us come for one appointment?
Do I need an appointment if I need to have my frames fixed or if I’m coming to pick up my frames?
Zita in the time of corona: Is visiting your optic shop safe?
Can two of us come for an eye examination?
All about frames and glasses in ZITA
What kinds of frames do you offer?
What eyewear brands do you offer?
What kinds of lenses do you fit into your frames?
When will my glasses be ready?
What’s the guarantee for your glasses?
I have a prescription. Can I have my glasses made at your opticians without a previous examination?
Can you make multifocal glasses for me?
Do you also offer contact lenses?
Of course. We cater to your eyes in every way – whether it’s an eye examination, frame fitting or contact lenses. However, the parameters for contact lenses are different to normal lenses and we need to know your corneal curvature as well as your diopter. That’s why we recommend you come for an eye examination first. Based on the results we will order trial contact lenses and go through the correct application process together. Contact lens application training with an optometrist costs 40 EUR. Application instruction and training, cleaning, test lenses and lens solution are included in the price. If you are interested in an examination focused on contact lenses, contact us at optika@zita.sk and we will make a special appointment. Appointments in the reservation system are primarily intended for eye examinations and dioptric glasses fittings.
Do you also fit lenses in frames that were not bought at your store?
Yes! We’re happy to fit lenses into to any of your frames, even if they were not bought at our store. The fee is 40 €.
About ZITA
Who’s behind ZITA?
Zita is a family business, led by an experienced optician and optometrist Zita Grigarová with her son Daniel Grigar. The rest of the team are Ľudka Záhorská, Daniel Vallo, Katka Grigarová, Paula Blahová, Janko Pišný, Matej Žoldoš, Zuzka Tvarošková Veronika Letková, Viki Palenčárová and Natália Domanická. Nice to meet you!
Where are you located?
What are your opening hours?
Are there any parking spots nearby?
You can park right in front of the store at Živnostenská (BPS paid parking, 8am-6pm). You can also find a few parking spots on Vysoká, Radlinského, or Mariánska street - this is a city-paid parking called PAAS. Payment can be made through a mobile app, such as HOPIN. You can also park in the nearby parking lots (Tatracentrum, Austria Trend Hotel, Hotel Tatra). Our shop is in the city center so we are easily accessible by foot or public transport. The closest public transport stops are "Vysoká" and "Kollárovo námestie”.
Can I pay by card?
Can I buy your frames online?
Do you offer gift vouchers?
You offer lifelong service. What does that mean?
Online ZITA
How much of your assortment can I find at online ZITA?
Can I order a frame and come to ZITA to try it on?
Are there any downsides to buying glasses online that I should know about?
Can I order prescription lensses along with a frame in your e-shop?
What does it mean, when a frame is labelled unavailable? Can you still get it?
Can I pick up a frame purchased at online ZITA personally at your opticians?
How can I pay for my order?
Shipping and returns
What can I do if a frame ordered online doesn’t fit, or I want to return it?
Don’t worry! If your new frame doesn’t fit, you can return it within 30 days free of charge. Just fill out the return form, add your unworn glasses and order a courier through DPD website. Step by step instructions on how to proceed with returns can be found in our Returns section.
Do you ship orders to the Czech Republic and other countries?
Do you have free shipping?
How will the order be delivered?
