Rights and obligations when shopping at zita.sk
To make your online experience at ZITA as comfortable as possible, we have prepared some basic information for you.
Shopping at zita.sk is really simple. Just create an account, pick your favourites from a wide range of quality frames and other accessories and finalize the order. You can only find non-dioptric lenses with blue light protection for frames purchased online. We will be glad to help you choose the right diopter correction in person at Živnostenská 4. You can also turn to your local opticians, however. Your order at zita.sk can be paid for with all the standard payment methods. We will deliver your order anywhere with the use of DPD services. Shipping costs may vary depending on the country. Find out more about shipping and prices.
We all make mistakes sometimes, so don’t worry if the frame didn’t fit. Unworn frames or other unused accessories can be returned by mail in the original packaging within 30 days. More information here.
Our glasses have a standard 2-year warranty. But we care about our customers regardless of the date of their purchase. If there is ever an issue with one of our products, let us know, we are happy to help.
Information always at hand
An account at My ZITA will automatically be created for you when you enter your e-mail into an order. You will find all the necessary information about your purchases, orders, and shipping. An approximate delivery time will be calculated before the order is finalized and you will receive more detailed information in your e-mail. If you need any other information, don’t hesitate to contact us. We are here for you online as well as on the phone (9 – 5, +421 948 140 520).
Full terms and conditions:
Head office: Wolkrova 11, 851 01 Bratislava, Slovakia
Business ID: 50575295
VAT ID: SK2120379701 The company is entered in the Commercial Register of the Bratislava I District Court, Sro section, Insert No. 115246 / B according to §4
3. Customer registration
4. Order and sales contract
5. Terms of payment
6. Transport and delivery of goods
7. Withdrawal from sales contract
8. Right from defective performance
10. Personal data
11. Sending business notifications and storing cookies
13. Final provision
1.1. These general terms and conditions (hereinafter referred to as "terms and conditions") are in accordance with the provisions of Act no. 40/1964 Coll. Civil Code as amended (hereinafter referred to as the "Civil Code"), Act no. 250/2007 Coll. on Consumer Protection and the amendment to Act of the Slovak National Council no. 372/1990 Coll. on Offenses as amended (hereinafter referred to as the “Consumer Protection Act”), Act no. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services on the Basis of a Distance Contract or an Off-premises Contract and amending certain Acts (hereinafter "The Act on Consumer Protection in Distance Shopping"), Act no. 22/2004 Coll. on Electronic Commerce, as amended, Act no. 18/2018 Coll. on Personal Data Protection and amending and supplementing of certain Acts.
1.2. These terms and conditions regulate the mutual rights and obligations of the parties arising from the sales contract made between the seller, which is a business entity Zita, Ltd, business ID: 50 575 295, Wolkrova 11 Bratislava - Petržalka 851 01 (hereinafter referred to as the "seller"), and the buyer (hereinafter referred to as the "buyer"), the subject of which is the purchase and sales of goods through a web interface located on the seller's website available at the internet address www.zita.sk (hereinafter the "e-shop").
1.3. The provisions of the terms and conditions as published at the time of making the sales contract on the website are always an integral part of the sales contract and each buyer confirms their commitment to the contractual relationship created by the sales contract by ordering the goods. The sales contract and business conditions are drawn up in Slovak for domestic sales and in English for other sales.
1.4. The wording of the terms and conditions may be amended or supplemented by the seller. The obligation to give written notice of changes and additions to these terms and conditions is fulfilled by placing a new version of these terms and conditions on the website available at www.zita.sk. Changes or additions become valid and effective on the day of their publication on the website available at www.zita.sk. Any amendments to the terms and conditions will not apply to sales contracts already concluded.
2.1. A consumer sales contract is any contract, regardless of the legal form, concluded by the seller with the consumer as the buyer.
2.2. A sales contract is any contract, regardless of the legal form, concluded by the seller with an entrepreneur as the buyer.
2.3. A distance contract is a contract concluded by the seller and the consumer as a buyer for the mail-order sale of goods or the provision of the service at a distance exclusively through electronic means of communication (e-mail, mobile phone). The sales contract is concluded on the basis of the buyer's electronic order.
2.4. A seller is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling a consumer contract or sales contract.
2.5. The buyer-consumer is an individual or legal person who purchases goods for personal use or the use of members of their household.
2.6. The buyer-entrepreneur is an individual or a legal entity that acts within the scope of its business or other entrepreneurial activity and purchases goods for the purpose of its business, its resale, or further trade.
2.7. Goods are a movable thing, offered by the seller to an unlimited number of buyers within the scope of his business through a website available at www.zita.sk.
3. Customer registration
3.1. Based on the buyer’s registration on the website available at the internet address www.zita.sk, the buyer can access his/her user interface. The buyer logs in to his user interface using the username and password. The buyer can order goods using his/her user interface (hereinafter referred to as "user account"). Purchase is not possible without buyer registration.
3.2. When registering on the website or ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in the event of any change. The data provided by the buyer in the user account or when ordering goods are considered correct by the seller.
3.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information needed to access his user account. The buyer is responsible for storing the password securely. The buyer is responsible for all activities performed through the user account.
3.4. The buyer is not entitled to allow the use of the user account by third parties.
3.5. The buyer acknowledges that the seller may cancel the user account at any time in accordance with the terms and conditions, even without prior notice to the buyer. The seller may do so, in particular, if the buyer has not used his user account for more than 5 years, or if the buyer violates his obligations under the sales contract (including terms and conditions).
3.6. The buyer acknowledges that the user account may not be available at all times, mainly with regard to the necessary maintenance of hardware and software equipment of the seller, or the necessary maintenance of third-party hardware and software.
4. Order and sales contract
4.1. The seller's web interface available at the internet address www.zita.sk contains information about the goods, including the prices of individual goods. The prices of goods are listed including value-added tax and all related fees, except for the cost of delivery (shipping, postage). The prices of goods and the offer of goods remain valid as long as they are displayed in the web interface of the shop. The seller reserves the right to continuously update the offer of goods and the price of goods, according to its business and operational needs. This provision does not limit the seller's ability to enter into a sales contract under individually agreed conditions. Discounts on the purchase price of the goods cannot be combined unless otherwise agreed between the seller and the buyer.
4.2. The web interface of the shop also contains information about the packaging and delivery costs. The information on the packaging and delivery costs listed in the web interface of the shop is valid only in case the goods are delivered within the territory of Slovakia and the Czech Republic. Detailed information on costs associated with delivery to other countries can be found here.
4.3. The goods placed on the web interface available at the internet address www.zita.sk are of an informative nature and serve the purpose of product presentation.
4.4. The buyer acknowledges that the seller is not obliged to enter into a sales contract, especially with persons who have previously significantly breached their obligations to the seller, or for operational (capacity) or other reasons.
4.5. To place an order, the buyer fills in the order form in the web interface of the shop. The order form contains mainly information about:
4.5.1. the ordered goods (the buyer "places" the ordered goods into the electronic shopping basket of the web interface of the shop);
4.5.2. method of payment for the purchase price of goods, information about the requested delivery method of the ordered goods;
4.5.3. information on the delivery costs of goods;
4.5.4. name and surname of the buyer, buyer’s address;
4.5.5. buyer’s phone number;
4.5.6. buyer’s e-mail address;
4.5.7. shipping address, if different from the buyer’s address of residence;
4.5.8. identification of the person authorized to take over the goods, if different from the person who ordered the goods (hereinafter collectively referred to as "order").
4.6. Before sending the order to the seller, the buyer can check and change the data entered in the order, with the possibility to find and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking the "Finalize order and make payment" button. By sending the order, the buyer declares that the data provided in the order is complete and correct and asks the seller to rely on their accuracy and completeness.
4.7. Sending the order is considered such an act of the buyer, which clearly identifies the ordered goods, purchase price, the person of the buyer, and the method of payment for the purchase price. It is, therefore, a binding proposal of the buyer to conclude the sales contract. The condition for the validity of the order is the true and complete entry of all mandatory information into the order form, including confirmation that the buyer has read these terms and conditions published on the web interface available at www.zita.sk and that he unconditionally agrees with them.
4.8. The following items must be marked as an obligatory part of the process of ordering goods through a completed electronic order form on the website. The order is considered not submitted without these items being marked:
4.8.1. explicit indication of the fact that it is an order with obligation to pay;
4.8.2. explicit confirmation of reading the general terms and conditions;
4.8.3. confirmation of the provision of information according to § 3 (1) of Act no. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services on the Basis of a Distance Contract or an Off-premises Contract and amending certain Acts, albeit using a special attached form;
4.8.4. confirmation of receiving instruction regarding the right to withdraw from the contract concluded on the basis of these general terms and conditions, albeit using a special form;
4.8.5. consent to the processing of personal data, in the case of registration of the buyer in the seller's e-shop, albeit using a special form.
4.9. The contractual relationship between the seller and the buyer arises from the delivery of the order (acceptance), which is sent by the seller to the buyer by e-mail to the buyer's e-mail address specified in the user interface or order (hereinafter "buyer's e-mail address").
4.10. All orders received by the seller are binding. The buyer is bound by the sent order and can cancel it only if this withdrawal is delivered to the seller before the seller sends an order confirmation to the buyer.
4.11. In the event that any of the requirements specified in the order cannot be met by the seller, he will send an amended offer to the buyer's e-mail address stating a possible variant of the order (hereinafter referred to as the "changed offer") and request the buyer's opinion.
4.12. Validity of the amended offer referred to in point 4.11. of this point is 7 days from its delivery to the buyer. Upon expiration of the changed offer, the changed offer is considered invalid and the seller is not obliged to accept it after the deadline.
4.13. In the event of an obvious technical error on the part of the seller when stating the price of the goods in the e-shop or during the order, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if the buyer was sent an automatic confirmation of the order under these terms and conditions. The seller informs the buyer about the error without undue delay and sends the changed offer to the buyer to his e-mail address.
4.14. The amended offer is considered a new draft of the sales contract and in this case, the sales contract is concluded only when the buyer accepts it by e-mail.
4.15. The buyer agrees to the use of means of communication at a distance when concluding the sales contract. The costs incurred by the buyer in the use of means of distance communication related to the conclusion of the sales contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer, while these costs do not differ from the basic rate.
5. Terms of payment
5.1. The goods are described on the website together with the purchase price including VAT, without the costs of delivery. These costs are additionally specified in the order process after selecting the appropriate method of delivery of goods to the buyer.
5.2. The buyer agrees to the purchase price by sending the order.
5.3. The buyer may pay the purchase price of the goods and any costs associated with the delivery of goods under the sales agreement in the following ways:
5.3.1. cashless payment by card (VISA, Maestro, MasterCard);
5.3.2. cashless online payment using the banking feature of Tatra banka, Slovenská sporiteľňa, VÚB banka, UniCredit banka and Poštová banka;
5.3.3. cashless payment using an electronic wallet (GoPay, PayPal, Google Pay, Apple Pay)
5.4. The purchase price of goods displayed on the web interface available at www.zita.sk is stated without the cost of delivery. The total purchase price that the buyer is obliged to pay includes the displayed purchase price of the product as well as the costs of delivery specified in more detail additionally in the order process after selecting the appropriate method of delivery.
5.5. Purchase price maturity occurs at the time of concluding the contract. That takes place after the payment by card, payment feature, or electronic wallet.
5.6. When paying through the payment gateway, the buyer follows the instructions of the relevant electronic payment provider.
5.7. The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before the shipping of goods is not a deposit.
5.8. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.
6. Transport and delivery of goods
6.1. The seller undertakes to process and ship the buyer's order for transport within 1 working day of delivery of the order. This period may be extended accordingly if the goods ordered by the buyer are not in stock.
6.2. The method of delivery of goods is determined by the seller unless otherwise stipulated in the sales contract. If the mode of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport. If the seller is obliged to send the goods according to the sales contract, he will hand over the item to the buyer by handing it over to the transport company for transport to the buyer. The seller is not responsible for the exact delivery date, as this depends on the carrier, the seller is only responsible for the timely delivery of goods for transport.
6.3. The seller is not responsible for delayed delivery of goods caused by the transport company.
6.4. The goods are delivered to the buyer to the address specified by the buyer in the order.
6.5. If the seller is obliged under the sales contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
6.6. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods or costs associated with another method of delivery.
6.7. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier (i.e. the deliverer of the goods from who he receives it). In the event of damage to the packaging indicating unauthorized entry into the package, the buyer does not have to take over the package from the carrier. By signing the delivery note or confirmation of receipt of the goods, the buyer confirms that the packaging of the shipment containing the goods was intact.
6.8. The risk of damage to the goods passes to the buyer by accepting the item.
6.9. Ownership of the goods passes to the buyer by accepting it, provided that the buyer pays the seller the full purchase price. The buyer acknowledges that the shipment of goods for transport will take place only after full payment of the purchase price by the buyer unless payment by cash on delivery is chosen. The purchase price is considered to be paid in full by crediting it to the seller's bank account.
6.10. The seller will issue an invoice to the buyer. The invoice is sent to the buyer's email address.
7. Sales contract withdrawal
7.1. The buyer is entitled, even without giving a reason, to withdraw from the contract concluded at a distance or from the contract concluded outside the premises of the seller within 14 days from the date of receipt of the goods. The goods are considered to have been taken over by the buyer at the moment when the buyer or a third party designated by him, with the exception of the carrier, takes over the ordered goods or if:
7.1.1. the goods ordered by the buyer in one order are delivered separately, at the moment of taking over the goods that were delivered last;
7.1.2. the goods delivered consist of several parts or pieces, at the moment of taking over the last part or the last piece;
7.1.3. the goods are delivered repeatedly during a specified period, at the moment of taking over the first delivery of said goods.
7.2. The period for withdrawal from the contract is 30 days from:
7.2.1. taking over the goods that were delivered last, if the subject of the sales contract is the ordered goods that are delivered separately;
7.2.2. taking over the last part or the last piece if the subject of the sales contract is several types of goods or the delivery of several parts;
7.2.3. taking over the first delivery of goods, if the subject of the sales contract is goods that are delivered during a defined period.
7.3. The withdrawal period is considered retained if the notice of withdrawal was sent to the seller no later than on the last day of the period.
7.4. The burden of proof on the exercise of the right of withdrawal is borne by the buyer.
7.5. The buyer acknowledges that it is not possible to withdraw from the sales contract if the subject of the sales contract is:
7.5.1. the provision of a service, if the provision of the service has begun with the explicit consent of the consumer and the consumer has stated that he has been duly informed that, by giving his consent, he loses the right to withdraw from the contract after the full provision of the service and if the full provision of the service has taken place;
7.5.2. the sale of goods or the provision of services, the price of which depends on price movements in the financial market which the seller cannot influence and which may occur during the withdrawal period;
7.5.3. the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for a single consumer;
7.5.4. the sale of goods which are subject to rapid reduction in quality or deterioration;
7.5.5. the sale of goods enclosed in protective packaging which cannot be returned for health or hygienic reasons and whose protective packaging has been broken (opened) after delivery;
7.5.6. performing urgent repairs or maintenance, explicitly requested by the consumer; this does not apply to service contracts and sales contracts for objects other than spare parts necessary to carry out repairs or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not pre-order these services or goods.
7.6. The goods that the buyer returns to the seller are sent to the following address: Optika ZITA s.r.o., Kollárovo nám. 20, 811 06, Bratislava, Slovakia.
7.7. To withdraw from the sales contract, the buyer can use the sample form provided by the seller, which is attached to the terms and conditions. Withdrawal from the sales contract can be sent by the buyer to the address Kollárovo námestie 20, 811 06, Bratislava or to the e-mail address of the seller email@example.com. The provisions of Art. 10 of these terms and conditions apply for the delivery of the withdrawal. The seller will confirm to the buyer without undue delay in text form the acceptance (delivery) of the withdrawal to the buyer's email address. The goods that the buyer returns to the seller are sent to the following address: Optika ZITA s.r.o., Kollárovo nám. 20, 811 06, Bratislava, Slovakia.
7.8. In case of withdrawal from the sales contract according to Art. 8 of these terms and conditions, the sales contract is rescinded. The goods must be returned to the seller at the expense of the buyer without undue delay, no later than fourteen (14) days from the sending of the withdrawal from the sales contract to the seller. If the buyer withdraws from the sales contract, the seller will return the funds received from the buyer (except for the amount that represents additional delivery costs incurred as a result of the buyer's chosen method of delivery, which is other than the cheapest standard delivery method offered by the seller) within 14 days withdrawal from the sales contract by the buyer, in the same way as the seller received them from the buyer, but the seller reserves the right to delay the refund of the purchase price until the return of the goods.
7.9. Within ten (10) days from the return of the goods by the buyer according to Art. 8.7. of these terms and conditions, the seller is entitled to inspect the returned goods, in particular, to determine whether the returned goods are not damaged, worn, or partially consumed. The seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the buyer's right to a refund of the purchase price.
7.10. In the event that the payment was made using a gift voucher, the buyer explicitly agrees that the refund will be made in the form of credit, received in the form of a gift voucher. In the event of withdrawal from the contract, the buyer bears the cost of transporting the returned goods back to the seller, even if the goods cannot be returned by post due to their nature.
7.11. The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or otherwise if the buyer agrees and it does not incur additional costs. If the buyer withdraws from the sales contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the seller.
7.12. The seller is entitled to withdraw from the sales contract due to the selling out of stock, unavailability of goods, false or incomplete information in the order by the buyer, or when the manufacturer, importer, or supplier has interrupted the production or import of goods. The seller immediately informs the buyer via the email address specified in the order and returns all funds including delivery costs received from him based on the contract, within 14 days of notification of withdrawal from the sales contract, in the same way, or in the manner specified by
8. Rights from liability for defects
8.1. The buyer is entitled to raise a claim for liability for defects in the goods, which occur within 24 months of receipt (seller's quality guarantee). The buyer does not possess such right if the buyer knew, before taking over the goods, that they have defects or the defects of the goods were caused by himself.
8.2. The seller guarantees that the purchased item is in accordance with the sales contract and that it has no legal defects. Accordance with the sales contract stipulates the purchased item has the quality and properties as requested in the contract; described by the seller, manufacturer, or his representative; or expected on the basis of advertisement; or that the item has explicitly stipulated or usual qualities for the item of its kind, and that it meets the legal requirements, is in requested quantity, quality or weight and can be used for the purpose as stated by the seller or according to general use..
8.3. In the event that the goods show defects which, by their nature, constitute a material breach of the sales contract, the buyer is entitled to request, at his own discretion:
8.3.1. elimination of the defect by delivery of new goods without defects (by exchanging damaged goods for new ones), if this is not disproportionate due to the nature of the defect, or by delivery of missing goods;
8.3.2. elimination of the defect by repairing the goods;
8.3.3. withdrawal from the contract.
8.4. If the goods show a defect that, in its nature, constitutes an insignificant breach of the contract, the buyer is entitled to the elimination of the defect or an adequate discount from the purchase price. The buyer may request an adequate discount from the purchase price or withdraw from the contract instead of the elimination of a defect, in the case that the seller does not eliminate the defect in a timely fashion or refuses to eliminate such defect, the defect is irreparable or the goods are deemed unfit for further use due to the repeated occurrence of a defect after repair or more defects.
8.5. The provisions referred to in Art. 7 of the terms and conditions shall not apply to goods sold at a discount due to a defect for which a discount was given, due to wear and tear of the goods caused by its normal use, and in the case of used goods to a defect corresponding to the degree of use or wear of the goods or to the nature of the goods.
8.6. The buyer can raise a claim for liability for defects at the address of the seller’s premises and warehouses (warehouse: Kollárovo nám. 20, 811 06 Bratislava; premises: Optika ZITA, Živnostenská 4, 811 06, Bratislava), in which the acceptance of a complaint is possible with regard to assortment of goods sold. The claim becomes valid at the moment the seller receives the claimed goods from the buyer.
8.8. Other rights and obligations of the parties related to the seller's liability for defects are governed by the Complaints Procedure, which is an integral part of the terms and conditions and can be found here.
9.1. The contracting parties may send all written correspondence to each other by e-mail.
9.2. The buyer delivers correspondence to the seller to the email address specified in these terms and conditions. The seller delivers correspondence to the buyer to the email address specified in his customer account or in the order.
10. Personal data
10.1. In the case of the protection and processing of personal data of the buyer by the seller, conditions of personal data protection will apply.
11. Sending business notifications and storing cookies
11.1. The Buyer agrees to the sending of information related to the goods, services, or the seller’s shop to the buyer's e-mail address and further (may) agree to the sending of the seller’s commercial notices to the buyer's e-mail address.
11.2. The buyer agrees to the storage of the so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the sales contract, without cookies on the buyer's computer, the buyer can revoke the consent according to the previous sentence at any time. More about cookie rules here.
12.1. Vouchers worth €50 and €100 can be used for the purchase of any goods or services at the seller's premises (Optika ZITA, Živnostenská 4, 811 06, Bratislava), or online via the seller's web interface available at www.zita.sk for the purchase of frames or accessories. A voucher for an eye examination worth €30 can be redeemed at the opticians only.
12.2. When paying at the opticians a unique code from the voucher must be presented. With online orders, the unique nine-digit code must be entered into the “Apply code” box in the “Basket” section. If the total is higher than the voucher value, the customer will pay the difference. If the total is less than the voucher value, the rest of the value is forfeited without compensation (the voucher is valid for a single transaction only).
12.3. The voucher is valid for two years from the date of issue, is valid for one use, and cannot be exchanged for cash or returned. In the case of returning goods paid for with a gift voucher, the price of these goods is returned by means of a new voucher in the value of the returned goods.
12.4. The gift voucher does not apply to postage and other charges.
12.5. A maximum of one voucher can be used in one online order.
13. Final provisions
13.1. All agreements between the seller and the buyer are governed by the laws of the Slovak Republic. If the relationship established by the sales contract contains an international element, then the parties agree that the relationship is governed by the law of the Slovak Republic. This does not affect the consumer's rights under generally binding legislation.
13.2. The seller is not bound by any codes of conduct in relation to the buyer in accordance with the provisions of § 3 (1) (n) of the Act on Consumer Protection in Distance Shopping.
13.3. All rights to the seller's website, in particular the copyright to the content, including the layout of the site, photos, films, graphics, trademarks, logos, and other content and elements, belong to the seller. It is forbidden to copy, modify, or otherwise use the website or any part thereof without the consent of the seller.
13.4. The seller is not responsible for errors caused by third-party interventions in the e-shop, or as a result of its use contrary to its purpose. When using the e-shop, the buyer must not use procedures that could adversely affect its operation and must not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the e-shop and use the e-shop, or its parts or software in a manner that would be contrary to its designation or purpose.
13.5. The sales contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
13.6. The wording of the terms and conditions may be amended or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
13.7. A sample withdrawal form is attached to the terms and conditions.
13.8. The contact details of the seller are - delivery address: Optika ZITA, Kollárovo nám. 20, 811 06 Bratislava, Slovakia, e-mail address: firstname.lastname@example.org, phone No.: +421 948 140 520.
13.9. In the event of a consumer dispute from the sales contract between the seller and the buyer (consumer), which cannot be resolved by mutual agreement, the consumer may file an application for out-of-court settlement of such a dispute. The Slovak Trade Inspection Authority, with its registered office at P. O. BOX 29, Bajkalská 21 / A, 827 99 Bratislava, internet address: https://www.soi.sk/sk, is responsible for the out-of-court settlement of consumer disputes arising from the sales contract. The consumer can also use the online dispute resolution platform, which is set up by the European Commission at http://www.evropskyspotrebitel.sk. The seller recommends that the buyer first uses the contact email@example.com to resolve the situation.
13.10. These terms and conditions take effect on 10.11.2021.